Quick Installation Guide

Easily download, Install and set up the app on your device by following these step-by-step instructions. If you encounter any issues, check out the troubleshooting guide below.

Installation Guide

Troubleshooting

App Setup Issues

Content Access

Account Suspension

Installation Guide

How to Install Windows App

Step 1: Download the App

Click on the provided download link to download the app for Windows.

Step 2: Install the App

Locate the downloaded file in your system’s “Downloads” folder.
Double-click the file and follow the on-screen instructions to complete the installation process.

Step 3: Open the App

After installation, open the app from your desktop or application menu.

Step 4: Log In

Use your valid credentials to log in and access your learning platform.

Troubleshooting

Download & Installation Troubleshooting:

Download Fails

Download Fails If you're facing issues while downloading the app, it may be due to an unstable internet connection or antivirus/firewall interference.

Solution: Ensure stable internet connection/Temporarily disable antivirus or firewall.

Installation Fails

If you're encountering issues during installation, it may be due to insufficient disk space, incompatible system requirements, or an interrupted process.

Solution: Ensure sufficient disk space is available or use a system that meets the minimum required specifications.

Important Note: Your antivirus or firewall may mistakenly flag the app during download due to the installation process. However, rest assured that our app is secure, thoroughly tested, and free from malicious code. You can safely proceed with the installation.

FAQ

Why am I unable to download the app?

If you're having trouble downloading the app, your antivirus or firewall might be blocking it. Temporarily disable your antivirus or firewall, download the app from the official website, and then re-enable your security software after installation.

Why is the app not installing on my system?

The installation may fail due to insufficient disk space, incompatible system requirements, or an interrupted process. Ensure you have enough free space, check that your system meets the requirements, and try restarting the installation.

What are the system requirements for installing the app?

Our app is compatible with Windows 10 (64-bit) and Windows 11 (64-bit). To ensure smooth performance, your system should have at least 4 GB of RAM, 1 GB of available disk space, and a stable internet connection for downloading and updates.

What should I do if the app doesn't open after installation?

If the app doesn't open, here are some steps you can try:

Reinstall the app to make sure it was installed correctly.
Ensure that all required dependencies (like Visual C++ Redistributable) are installed and updated.
Try reinstalling the app in case installation files were corrupted.
Update your operating system to make sure it's compatible with the app.

Why am I seeing the "App not supported on external display" error even though no external display is connected??

If you are facing this issue, please check the following possible reasons to resolve it.

- Check if you are using a dual-screen laptop that supports a secondary screen as a touchpad or keyboard. Temporarily disable the secondary screen as a monitor.

Please follow the below steps to disable temporarily:

Right-click the Start button.
Select Device Manager.
Double-click the device you want to configure.
Right-click the device and select Properties.
Select driver tab and disable the secondary screen.

App Setup Issues

If you're unable to open the app after installation, follow these steps to resolve the issue:

1. Check Installation

Sometimes, the app may not have been installed properly. Uninstall the app, then reinstall it to ensure proper installation.

2. Update Dependencies

Certain dependencies, like the Microsoft Visual C++ Redistributable, are required for the app to function correctly. Ensure that you have the latest version installed according to your system requirements from Microsoft's official page incase you're getting error messages like this :

On Windows

3. Verify File Integrity

Installation files might have become corrupted. Try downloading the app again from the official source and reinstalling it.

On Windows

4. Update Your Operating System

An outdated operating system can prevent the app from running properly. Make sure your OS is up to date.

On Windows

Content Access

Content Access Restrictions:

✅ DO's

Use a physical Windows 10/11 PC with an Intel or AMD processor.

Use the app as intended without modifying system settings.

Access content through the app within the given timeframe.

Keep the app updated to access the latest features and security patches.

Ensure a stable internet connection for downloading content and syncing profile changes.

Follow troubleshooting steps or contact support if you encounter any issues.

🚫 DONT's

Avoid running the app on virtual machines, cloud machines, or external displays.

Do not use screen recording, screenshots, or screen sharing while using the app.

Do not manipulate lesson expiry dates or system time to extend access.

Do not tamper with installation files or try to modify app processes or content files.

Do not attempt piracy or unauthorized sharing of downloaded content.

Do not ignore device restriction messages—contact the admin if “Maximum device limit reached” appears.

Account Suspension

⚠️ Secure Access Policy: Protect Your Account

To ensure a safe and fair learning experience, we actively monitor for suspicious activity. Any attempt to manipulate content, bypass security, or share content illegally may result in account suspension. Follow the guidelines to keep your access secure.

Your account may be blocked if:

You manipulate content or system settings.
You use third-party tools to bypass security.
You engage in piracy or unauthorized sharing of content.

We take security seriously! Violating these guidelines may lead to permanent account suspension to protect the learning environment.

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